Privacy Policy
Wontanara Cite collects only what a civic complaint needs to reach the right department and be resolved. This page explains what we store, who sees it, and how long we keep it.
Who we are
Wontanara Cite is a civic issue reporting and resolution platform built by Wontanara Cite and operated on behalf of participating municipal corporations. For every complaint you file, the municipality is the data controller and Wontanara Cite is the data processor.
This policy covers the Wontanara Cite website and the Citizen, Department and ServiceMan mobile applications.
What we collect
We collect the information required to route a complaint, contact you about it, and prove it was resolved.
How we use location
Location is captured when you file a report, adjust a pin, or open the map. Field crews share live location only while a task is in progress, and only with their department.
We do not track your location in the background, and denying the permission never blocks reporting — you can drop the pin manually.
How we use your information
Your data is used to route complaints to the correct department, keep you informed at each status change, verify that work was completed, and produce ward-level statistics.
Aggregated, de-identified statistics may be published as open civic data — resolution rates, response times and category volumes. These never identify an individual reporter.
Who can see your reports
A complaint is visible to the municipal department it is routed to, the assigned officer, and the field crew handling it. Your name and photos appear on the public ward feed only if you post publicly and do not choose to report anonymously.
How long we keep it
Complaint records are retained for the statutory municipal record period. Account data is kept while your account is active. Diagnostic logs are kept for a short window for debugging. Detailed periods are listed in the table below.
How we protect it
Data is encrypted in transit and at rest, access is role-based, and every status change is written to an immutable audit trail. Photos carry a timestamp and GPS watermark so evidence cannot be silently altered.
Offline drafts are stored encrypted on your device and removed once they sync.
Your rights
You can access, correct, export or delete your personal data, withdraw consent for optional processing, and object to publication of a public post.
Children and changes to this policy
Wontanara Cite is not intended for use by anyone under 16. If we learn that a minor has registered, we remove the account.
When this policy changes materially we notify you in the app and by email at least 14 days before the new version takes effect. Older versions remain available on request.
Retention at a glance
Write to the Data Protection Officer at Wontanara Cite, or raise a request through Help & Support. We respond within 30 days.